Managing a rental property involves far more than collecting rent.
SOS Rentals brings rental administration, utility management, property inspections and maintenance coordination together in one connected service.
We help property owners protect their investment, maintain better visibility over payments and property condition, and provide tenants with a clear and professional point of contact.
SOS Utility Solutions already helps property owners manage prepaid electricity, water consumption, billing and collections.
SOS Rentals extends this support by helping owners manage the wider rental process.
By connecting rental administration with SOS’s smart sub-metering technology, property owners gain a more complete view of:
Instead of dealing with separate rental, utility and maintenance providers, owners can manage everything through one coordinated service.
SOS monitors rental payments, records amounts received and identifies overdue balances.
Where payment is outstanding, the tenant can be contacted through a clear, documented process.
SOS assists with tenant documentation, account setup, utility information and the administration required at the beginning of the rental period.
Electricity and water usage can be managed through SOS’s sub-metering systems.
SOS does not replace municipal meters or municipal services. Our solutions operate through approved property sub-metering arrangements.
Where agreed in the signed lease and permitted by applicable law, approved outstanding amounts may be recovered through the prepaid electricity vending system.
The tenant receives notice and a breakdown of the amount before recovery begins.
SOS can inspect the rental property every three months, subject to reasonable written notice and access arrangements with the tenant.
The property owner receives feedback on the condition of the property and any maintenance that may be required.
When maintenance is identified, SOS can obtain quotations and submit them to the property owner for approval.
No non-emergency work is authorised without the owner’s approval, unless otherwise agreed in writing.
Where damage is confirmed to have been caused by the tenant, occupants, visitors or pets, the cost may be allocated to the tenant in accordance with the lease and supporting evidence.
Property owners receive clear information about payments, outstanding balances, inspections, maintenance requirements and matters requiring approval.
Unpaid rent and property-related charges can create significant pressure for landlords.
Where the lease permits it and the required process has been followed, SOS’s smart prepaid system can assist with recovering approved outstanding amounts.
How the Process Works
1. An Amount Becomes Overdue
This may include unpaid rent, approved utility charges, tenant-liable maintenance or documented damage.
2. The Owner Authorises Recovery
Only the landlord or authorised property owner may instruct SOS to load an approved outstanding amount onto the system.
3. The Tenant Is Notified
The tenant receives written notice by email or WhatsApp, including the amount owed, the reason for the charge and when recovery will begin.
4. The Amount Is Recovered Gradually
When the tenant purchases prepaid electricity, an agreed portion of the payment may be allocated towards the approved outstanding amount.
The allocation is structured so that a portion of the purchase remains available for electricity. The exact allocation depends on the owner’s instruction, the signed agreements and applicable requirements.
Tenants may also settle the outstanding balance directly into the nominated SOS bank account.
Important: Recovery through the prepaid vending system is only used where it is included in the relevant agreements, properly authorised, communicated to the tenant and permitted by applicable law.
1. Property and Service Assessment
We establish the property type, location, existing meters, rental arrangement and level of support required.
2. Tailored Rental Management Proposal
SOS prepares a proposal based on the number of units, existing infrastructure and services the owner requires.
3. Agreements and Tenant Setup
The required owner mandate, rental documentation, tenant information and utility accounts are completed.
4. Monthly Management
SOS monitors rent and utility payments, communicates with tenants and records relevant account activity.
5. Quarterly Property Inspections
The property is inspected every three months, with the necessary notice and access arrangements.
6. Maintenance and Owner Approval
Maintenance concerns are reported to the owner, quotations are obtained where required, and approved work is coordinated.
SOS Rentals is suitable for:
Every property is different. SOS prepares a tailored solution based on the property, number of units, existing infrastructure and required level of management.
Rental payments, utilities, inspections and maintenance are managed through one professional service.
Owners receive clearer information about payments received, amounts outstanding and actions taken.
SOS handles routine tenant communication, payment monitoring, inspections and maintenance coordination.
Quarterly inspections help identify maintenance concerns and tenant-related damage before problems become more serious.
Rental administration can work alongside SOS’s existing electricity and water sub-metering services.
Notices, approved charges, inspections, payments and recovery actions are recorded to improve transparency for the owner and tenant.
Yes. SOS can manage rental collection and payment monitoring according to the agreed rental-management mandate.
Where this is included in the signed agreements, authorised by the property owner, communicated to the tenant and permitted by applicable law, an approved portion of prepaid purchases may be allocated towards the outstanding amount.
The recovery arrangement is structured so that a portion of the prepaid purchase remains available for electricity. The exact allocation is determined according to the approved arrangement and applicable agreements.
Depending on the lease and supporting documentation, approved outstanding amounts may include rent, utilities, tenant-liable maintenance, documented damage or other authorised property-related charges.
Yes. If an amount was loaded incorrectly, SOS can review the account and reverse or correct the allocation remotely where appropriate.
SOS can conduct property inspections every three months, subject to reasonable written notice and access arrangements with the tenant.
The property owner remains responsible for normal property maintenance unless the damage is shown to have been caused by the tenant, occupants, visitors or pets. Tenant responsibility is managed according to the lease and supporting evidence.
No. SOS provides sub-metering services and does not replace municipal meters or municipal services.
Pricing depends on the property, number of units, existing infrastructure and services required. SOS will prepare a tailored proposal after assessing the owner’s requirements.
Whether you own one rental property or manage a larger portfolio, SOS Rentals can help you reduce administration, improve payment visibility and maintain better control over your investment.
Let us assess your rental-management requirements and prepare a solution tailored to your property.
