Clear answers to common questions from Body Corporates and Property Managers.
No. Package choice has nothing to do with size.
It’s based on who holds control, who carries the risk, and who manages the bulk account, not the number of units.
Bronze, Silver, and Gold work for any size property.
Because every property works differently.
Some Body Corporates want to stay in full control, others want to share responsibility, and some want a fully outsourced solution with zero financial risk.
The packages simply reflect the level of risk transfer to SOS.
Bronze: Body Corporate responsibility
Silver: Shared responsibility, SOS manages billing & collection
Gold: SOS carries all risk, including disconnection and recovery
In the Gold package, SOS handles everything, including council payments.
Only in the Gold package.
In Bronze and Silver, the Body Corporate remains responsible for the bulk meter bill.
Yes.
Our certified electrical technicians install, configure, and test prepaid meters for accuracy and compliance.
We follow SANS & NERSA aligned practices.
Every month.
You receive photo-verified readings and a monthly consumption report in PDF & Excel format.
This includes:
Yes.
All data is digitally stored, and past reports are available for audits, analysis, and dispute resolution.
Yes.
Every unit reading is backed by a dated photograph for full transparency.
This is one of the key reasons billing disputes disappear.
Yes.
In all packages, SOS issues individual invoices based on actual consumption.
The difference is who collects the money.
Silver:
SOS bills, collects, and transfers the revenue to the Body Corporate.
Gold:
SOS bills, collects, and pays the council directly.
All work is performed by qualified electrical technicians, not general contractors.
We ensure the system stays safe, accurate, and compliant.
Yes.
We provide meter accuracy testing, bulk audits, and load profiling as part of our specialist paid services.
Yes.
All installations and testing are aligned with SANS & NERSA guidelines.
Yes.
We provide custom proposals based on your specific metering setup and risk preference.
We start with a free site audit, then recommend the best model.
It depends on two questions:
Bronze = full control and full risk
Silver = shared control and shared risk
Gold = SOS full control and all risk
After a free audit, this becomes very clear.
A technician will:
You can decide from there.
Our support team is available business hours, and urgent issues are prioritised.
We understand power is mission-critical.
Request a free site audit, we’ll assess your setup and advise on the best package.