Protecting a property requires more than responding when something goes wrong. SOS Maintenance helps landlords, property owners, Body Corporates and managing agents identify maintenance concerns early, understand what requires attention and arrange approved work before minor problems become costly repairs.
From scheduled property inspections and condition reports to quotations and maintenance coordination, SOS provides a practical, accountable approach to property care.
SOS Maintenance is the property maintenance division of SOS Utility Solutions, also known to existing clients as SOS Prepaid Solutions.
Based in Montana, Pretoria, we assist landlords, property owners, Body Corporates, trustees and managing agents across Gauteng.
Our services include scheduled property inspections, maintenance reporting, repair quotations, approved maintenance coordination, tenant-damage reporting and selected common-area electrical and utility fault support.
Telephone: 010 132 9015
WhatsApp: 084 317 9428
Small maintenance problems can quickly become expensive when they are not identified and addressed early.
SOS Maintenance provides regular oversight of your property, giving you a clearer understanding of its condition and helping you make informed maintenance decisions.
Our service is designed to help property owners:
SOS can conduct a scheduled property inspection every three months, subject to the agreed service arrangement and reasonable notice to occupants.
Regular inspections help identify developing maintenance concerns, deterioration, damage and other matters that may require attention.
After the inspection, the property owner or authorised representative receives a report outlining the condition of the property and any maintenance concerns identified.
This provides a clear record of the property’s condition and helps the owner determine what action should be taken.
Where maintenance or repair work is required, SOS can obtain or prepare a quotation for the owner’s consideration.
The owner remains informed and in control of the decision. Work is only scheduled once the required approval has been received, except where a separately agreed emergency procedure applies.
Once approved, SOS can assist with arranging and coordinating the required maintenance according to the agreed scope of work.
This reduces the time and administration involved in communicating with tenants, contractors and other relevant parties.
During an inspection, SOS can identify and document damage that appears to have been caused by a tenant, occupant, visitor or pet.
Tenant-caused damage is considered separately from reasonable wear and tear. The tenant is not automatically charged simply because an issue is identified.
The damage, supporting information and proposed costs must first be reviewed according to the lease, property-management agreement and applicable legal requirements.
SOS can assist with selected electrical and utility-related faults in common areas, subject to the property’s service agreement and the nature of the fault.
Where approved electrical work is undertaken, it is handled by suitably qualified and registered electrical personnel.
Meter faults, infrastructure concerns and other specialised work may require a separate site assessment and quotation.
We discuss the type of property, location, number of units, existing infrastructure and the level of maintenance support required.
SOS prepares a proposal based on the property’s requirements. The proposal confirms the services included, inspection frequency, responsibilities, fees and any exclusions.
An inspection is arranged with the relevant owner, managing agent, building manager, security representative or tenant.
SOS reports the concerns identified during the inspection and highlights matters requiring attention.
Where repairs or maintenance are required, the owner receives a quotation or proposed scope of work. No non-emergency work proceeds without the required authorisation.
Once approved, the work is scheduled and coordinated according to availability, access and the agreed service terms.
Inspection reports, approved work and relevant maintenance records are retained to provide a clearer history of the property’s condition and maintenance.
Tenant-caused damage can become difficult to manage when there is no clear inspection history or supporting documentation.
SOS Maintenance helps create a more structured process:
Where the tenant is responsible for an approved amount, and where permitted by law and the signed agreements, the amount may be invoiced or included in an authorised recovery arrangement through the property’s prepaid metering system.
Any meter-based recovery must be authorised by the property owner and administered according to the agreed notice, allocation and dispute procedures.
SOS Maintenance can operate as a dedicated maintenance service or form part of a broader property solution alongside:
Combining these services gives property owners a more coordinated approach to rental administration, utilities and property maintenance.
SOS Maintenance is suitable for:
Services are mainly available in Pretoria and Gauteng. Assistance outside these areas depends on the property’s location, number of units, service requirements and operational feasibility.
Proactive Inspections
Regular inspections help identify concerns before they develop into larger and more expensive problems.
Clear Owner Control
Owners receive reports and quotations before approving non-emergency maintenance work.
Better Property Records
Scheduled inspections create a clearer history of the property’s condition, reported concerns and completed maintenance.
Transparent Tenant-Damage Processes
Possible tenant-caused damage is assessed separately from fair wear and tear and handled according to the relevant agreements.
Integrated Property Support
SOS Maintenance can work alongside SOS Rentals and SOS Utility Solutions to provide a more coordinated property-management solution.
Tailored Service Agreements
Every property is different. The service scope and pricing are based on the property layout, number of units, location, infrastructure and maintenance requirements.
SOS Maintenance can conduct property inspections every three months. The final inspection schedule is confirmed in the service agreement.
The owner or authorised representative receives a report outlining the condition of the property and any maintenance concerns that require attention.
No. Where work is required, SOS provides or arranges a quotation for approval. Non-emergency work only proceeds after the required authorisation has been received.
Yes. Once the work and quotation have been approved, SOS can assist with coordinating the maintenance according to the agreed scope and availability.
SOS considers the condition of the property, available inspection records, the nature of the damage and whether the issue may reasonably be considered fair wear and tear. Any liability must be handled according to the lease and applicable agreements.
Where permitted by law and the signed agreements, an approved amount may form part of an authorised meter-based recovery arrangement. The property owner must authorise the recovery, and the tenant must receive the applicable notice and breakdown.
General electrical faults inside private units are not included in the standard maintenance service. These may require a separately appointed electrician or an additional quotation.
SOS can assist with selected common-area electrical faults, depending on the type of fault, the agreed service scope and site requirements.
No. Replacement parts and specialised equipment are not automatically included. Required parts will be identified and quoted separately.
No. Bulk-meter and distribution-board maintenance falls outside the standard maintenance scope. This work may require a separate assessment, specialist service and quotation.
No. SOS does not issue Certificates of Compliance as part of the standard maintenance service.
Where electrical work is included in the approved scope, it is handled by suitably qualified and registered electrical personnel.
Yes. Property owners can combine rental management, utility services and property maintenance under a tailored service arrangement.
Pricing depends on the property’s location, number of units, inspection requirements, infrastructure and the services required. SOS will assess the property and prepare a tailored proposal.
SOS primarily services Pretoria and the wider Gauteng area. Properties outside these areas are considered according to location, demand and operational feasibility.
Whether you own one rental property or manage a multi-unit residential complex, SOS Maintenance can help you identify concerns earlier, improve maintenance records and coordinate approved work more effectively.
Contact us to discuss your property, arrange an assessment and receive a tailored maintenance proposal.
